Products can be replaced through our satisfaction guaranteed return or exchange policy for freeze-dried goods. NO RETURNS ON DVD'S, COLLECTABLES they are pre-owned! Any factory defect affecting product quality or safety as stated in our return policy. unsealed packages will not be accepted due to sanitary and local sanitation laws regulations. Satisfaction is our goal for questions or concerns PLEASE DO NOT HESITATE TO CONTACT US. Return with in 14 business days from date of purchase We do not recommend shipping chocolate or any freeze-dried items during hot periods of the year or if the destination temperature exceeds 85 degrees, as they may melt even with expedited shipping. Since we do not use gel ice packs or insulated packaging for these types of items, please consider this when placing your order. For more information, Due to the perishable nature of chocolate and candy, all sales are final, and returns or exchanges cannot be accommodated if items get damaged do to slow delivery's. Mooselicious Yummies is not responsible for any melting or damage caused during transit. Comic Books, sports cards, DVD's and /or Collectibles are none returnable do to value drop of product. we request you contact us asap with concerns or questions! moose@mooseliciousyummies@gmail.com